ABOUT THE AWARD

Nominations will ONLY be possible from members of the public placing their votes via a dedicated area of the SWBOYA/Spire FM websites and via social media.

The TOP FIVE businesses from this process (as judged by the sponsor) will then receive a visit from the judges.

Nominations for this category will only be accepted from organisations with an operating address in South Wiltshire.

VIEW AREA MAP

 

CRITERIA

The judges will be looking for a business that can:

  • Demonstrate what special measures have been implemented towards achieving outstanding customer service and satisfaction
  • How customer care is measured against planned targets, sales, revenue and profitability
  • A clear and consistent customer service policy and how it is implemented amongst employees
  • What training is being developed to improve their customer service
  • What systems are in place for measuring customer care i.e: keeping feedback and complaints procedure
  • Evidence of strong customer loyalty/customer retention as a result of excellent customer service

JUDGE PROFILE

Vita Skin Spa

2019 WINNERS